Emergency Repairs and 24/7 Support

Despite the best plans, urgent issues can arise – a door sensor might fail, a shutter motor burn out, or a barrier jam. ADC guarantees fast reactive support to minimise downtime. Our call-out service operates 24/7, 365 days a year so that no facility is left inoperable. Whether it’s a minor fault or a complete breakdown, a local ADC engineer will respond quickly with fully equipped vans.

Key features of ADC’s emergency service:

• Rapid response: Industry-leading response times and local coverage across the Midlands, North West and North Wales mean help is always near.

• High first-time fix rate: ADC proudly maintains a 95% first-time fix rate. Our engineers carry a wide range of common spare parts and have in-depth knowledge of all major brands (Dormakaba, Geze, Record, etc.). This means most repairs are completed on the spot.

• Any make or model: Even if your entrance was manufactured by a different supplier, ADC can service or repair it. They hold “Diamond Partner” status with leading door manufacturers, allowing them to source parts and expertise for any system.

• 24/7 availability: A single emergency call (0800 083 8630) connects you to ADC’s team at any hour, ensuring that a personnel is dispatched immediately to restore access.

Fast repairs protect safety and security. For example, if a hospital’s automatic swing door by the emergency ward jams closed, immediate ADC intervention will restore access for ambulances. Or if a school’s entrance gate refuses to open in the morning, ADC’s out-of-hours call-out ensures students and staff are not stranded. By swiftly clearing faults, ADC’s emergency service maintains the continuity of facility operations.

Professional Installation and Upgrades

Beyond maintenance and repairs, ADC supports facility managers with new installations and upgrades. This includes fitting new automatic door systems, installing security gates and barriers, or retrofitting manual doors to become automatic. ADC’s experienced project teams handle every step: site surveys, custom design, installation and commissioning. Every new installation comes with a one-year warranty, reflecting ADC’s confidence in quality.

Key aspects of ADC’s installation service:

• Bespoke design: ADC’s in-house design team works with you to select the best entrance type for each location (sliding, folding, swing, roller shutter, etc.) and to match aesthetics. They can even manufacture custom aluminium-framed entrances in your choice of colour.

• Free site surveys: Before any work, ADC engineers carry out a thorough survey at no charge, assessing traffic patterns, existing infrastructure and safety needs. This ensures the chosen solution fits perfectly.

• Expert craftsmanship: ADC guarantees “top-notch materials, expert craftsmanship, and industry-leading customer service”. Installations are carried out to the highest standards so the entrances work reliably from day one.

• Dedicated project management: A single point of contact guides each project from planning to handover, keeping budgets and timelines on track.

Upgrading your entrances can also improve compliance. For instance, ADC can install the latest sensor and control technology to ensure doors close with the correct safety margins and that barriers have proper auto-reverse. They can fit emergency hold-open devices that release on fire alarm, or add remote-monitoring systems so facilities staff can check door status centrally. All these enhancements strengthen security and peace of mind.

Healthcare, Education, Retail and Leisures

Facility managers across sectors rely on ADC’s expertise. Here are some typical scenarios:

• Healthcare (Hospitals & Clinics): Hospitals require entrances that facilitate 24/7 access. Main entrances often use heavy-duty sliding doors or double swing doors with break-out panels for stretcher access. Emergency department doors must swing outwards and link to the fire system so they open automatically on alarm. ADC maintains these doors to ensure no downtime. For example, at a major NHS hospital, ADC’s PPM schedule includes quarterly checks of sliding entrance doors, and an engineer on call for any urgent issue. The result is uninterrupted patient and ambulance flows, and compliance with medical building regulations.

• Education (Schools & Universities): Schools and colleges use automated gates and secure turnstiles to control access to campuses. Classroom doors and gymnasium shutters might be automated for energy efficiency and wheelchair access. Here safety is paramount: gates must have safety edges to protect children, and doors must not close too quickly. ADC helps by fine-tuning all settings to EN 16005 safety limits and by conducting term-time friendly maintenance (e.g. servicing between terms). In one secondary school, ADC fitted auto-locking gates with emergency-open sensors; they now perform monthly test openings and fix any sensor faults immediately, ensuring student safety and preventing “buzz-in” tailgating.

• Commercial & Retail: Shops, offices and mixed-use developments depend on inviting, secure entrances. Automatic sliding doors at retail stores welcome customers, but also must lock securely after hours. ADC supplies speed-gates and barriers in parking areas to restrict vehicle access. For example, a city office block contracted ADC to install high-speed roller shutters on after-hours loading bays, and to provide a maintenance contract. Regular PPM visits keep the shutters fast and safe, reducing energy loss and improving security. In a busy shopping centre, ADC’s technicians calibrate the sensors weekly to maintain optimal closing speed (preventing collisions), while a 24/7 standby team fixes any power or control issue within hours, minimising store closures.

• Leisure & Hospitality: Gyms, cinemas, hotels and entertainment venues see surges of people entering and leaving. Automatic revolving or sliding doors smooth this flow while air curtains save energy. ADC supports these by installing robust entrance systems and by maintaining them to handle high cycles. For instance, a regional cinema chain uses ADC for both their main foyer doors and the fire-exit doors in the cinema auditoriums. This ensures patrons can enter quickly and can evacuate safely in an emergency. ADC’s engineers also service the motorised barriers at hotel underground car parks, balancing visitor convenience with security (only guests’ keycards open the barrier).

In all these environments, reliability and compliance drive ADC’s work. They collaborate closely with facility teams, understanding each site’s unique demands and scheduling services around peak usage times. Whether it’s ensuring a hospital’s front doors never jam during a shift change, or making sure school gates close properly every night, ADC is the partner that keeps entrances safe and operational.

Summary: ADC’s Value Proposition

ADC Entrance Solutions helps facility managers overcome the headache of entrance maintenance and compliance. Their value lies in comprehensive support across all entrance types and scenarios. Key benefits include:

• Uptime and Performance: Through tailored PPM plans, ADC keeps doors, shutters, gates and barriers in peak condition. This reduces breakdowns and maintains smooth access.

• Safety and Compliance: All services are delivered by fully certified engineers (BS EN 16005/BS 7036). Regular maintenance and accurate record-keeping ensure entrances meet all legal and safety standards.

• Rapid Response: ADC’s 24/7 emergency servicevwith local engineers and a 95% first-fix rate means problems are solved fast, minimising disruption.

• Expert Installation: From one-off upgrades to large-scale projects, ADC provides design, installation and project management. Every new system is warranty-backed and built to your specification.

• Dedicated Partnership: Clients receive personalised care (including a dedicated account manager for FM customers), clear communication and consistent support. ADC’s experience across healthcare, education, retail and leisure means they understand sector-specific needs.

In short, ADC Entrance Solutions delivers the peace of mind that entrances will always function safely and securely. Facility managers can focus on their core duties, knowing that ADC’s engineers are keeping every door, shutter, gate and barrier compliant, reliable and ready for whatever comes through them.