Frequently Asked Questions


We possess vast expertise in the installation and maintenance of various automatic and industrial doors. As a result, we have gained valuable insights into the potential challenges that may arise. The following compilation of Frequently Asked Questions and their corresponding answers might just provide you with the solution you need, eliminating the need for our intervention.

What's the best way to log a service call?

Our service engineers are readily available to ensure that your doors remain operational in the event of any faults. Call 0800 0838630 or email us here.

What maintenance is required for automatic doors?

Regular maintenance is crucial in order to guarantee the smooth operation of automatic doors. This encompasses tasks such as cleaning, lubricating, and conducting inspections. It is highly recommended to establish a maintenance agreement with a skilled technician.

What are the benefits of a PPM service contract?

Our PPM maintenance service is meticulously designed to guarantee that your property or asset maintains its utmost value and functions at optimal efficiency. Our primary focus is on preserving everything in perfect working condition and upholding the highest standards of safety for an extended period of time.

Do you have emergency call outs?

We provide a 24/7 responsive call-out service, ensuring we are always available. The call-out charge includes travel expenses and the first hour spent on site. If any additional parts are needed, we will contact you beforehand to provide a quote and obtain your approval before proceeding with the work.

Can you automate existing manual doors?

In the majority of cases, we can retroactively install automatic doors to existing manual door systems. We would be delighted to discuss and provide you with a personalized quotation to provide the optimal solution for your premises.

What type of automatic door system is best?

This will depend on your requirements. For a durable, reliable, and unobtrusive automatic door; an automatic sliding door is an excellent choice. They are ideal for supermarkets and large shopping centres and can be opened numerous times a day. Swing doors are great for smaller shops and businesses and can be motion activated or operated by a push pad. To create an attractive focal point to a building, automatic revolving doors can be used. They are often seen in hotels, banks, and shopping centres, providing convenient access and a stylish aesthetic.

Is it possible to customize automatic doors to complement the architectural design of a building?

Indeed, it is possible to personalize automatic doors in various aspects such as design, finishes, glazing, and materials to harmonize with the architectural aesthetics of a structure.

Do automatic doors consume a lot of energy?

Modern automatic doors have been specifically engineered to prioritize energy efficiency. By utilizing advanced sensors, these doors are able to minimize the duration for which they remain open, thereby conserving energy and ensuring that indoor building temperatures are maintained at optimal levels.

Do automatic doors provide disabled access?

Yes, automatic doors are an excellent choice when disabled access is required. At ADC, all our automatic doors are DDA (Disability Discrimination Act) compliant to ensure that your business’ entrance is easily accessible.

How often do automatic doors need servicing?

Health and safety regulations state that all automatic doors require comprehensive annual maintenance. A regular service contract with ADC will ensure that your automatic doors work safely and efficiently, helping you to comply with industry regulations.

How important is ADSA certification?

Very important. All professional automatic door installers must be ADSA (Automatic Door Suppliers Association) accredited. ADSA promotes safety, reliability, and quality; and sets rigorous standards across the construction industry.

What is BS EN 16005?

BS EN 16005 is the British and European standard for automatic doors. All doors installed or maintained since 10th April 2013 must meet BS EN 16005 standards. At ADC, our engineers are trained to be fully compliant with all the latest industry regulations.

How will an automatic door benefit my business?

Automatic door operators offer a convenient solution for all, enhancing the satisfaction of both employees and visitors. Even for those without physical disabilities, manual doors can pose a challenge when carrying heavy bags or pushing a stroller or cart. Additionally, children or individuals lacking strength may struggle to open them. By installing automatic door operators, accidents and frustrations can be minimized, as hands-free options are available at front entrances and high-traffic doors.

Do you provide a product guarantee?

All ADC installations are under warranty for one year from the date of installation. We also offer a comprehensive annual service contract to ensure that your automatic door is in the best working order.

What happens if electricity flow is interrupted?

If power is interrupted, automatic doors can be manually opened. A back-up battery system can also be installed in case of power failure.

What can I do in the case of product failure?

With an ADC service contract, we’ll ensure that your automatic doors function smoothly and efficiently. In case of product failure, we offer a 24/7 call-out service 365 days a year. We provide excellent response times to help you to get back up and running as quickly as possible.

What types of buildings are automatic doors suitable for?

Automatic doors can be installed in almost any building. Hotels, shopping centres, airports, supermarkets, hospitals, schools, offices, museums, banks. Automatic doors can be bespoke designed to meet your business’ needs.

When you want convenient access to your business premises, automatic doors are the choice for the 21st century. If you have any further questions about automatic door installation contact ADC today. Call us on 0800 0461 105 or send us a message online.

What doors do you service?

Our engineers are trained to service and repair all models and makes of automatic doors.

How often should automatic doors be checked?

Every 6 months a check should be carried out by someone qualified, on the proper working of the safety devices and service of the automation devices.

Can automatic doors be opened manually?

Many people wonder if these doors can be opened manually in the event of a power failure or other emergency situation. The answer is yes – automatic doors can be opened manually and will function as manual doors in the event of a power failure.